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  • How do I arrange a tour of the facility?
    Contact our Admissions department to schedule an appointment.
  • How much furniture and how many personal items (such as a TV) are residents allowed to bring with them?
    We try to accommodate the personal items of our residents in every way we can. When you’re touring our facility,we’ll show you the type of room and what furniture and electronics the room can accommodate. We’ll make every effort to make sure your family member can bring in what is meaningful to them.
  • In terms of rehab care, how many days’ stay will Medicare cover?
    The average covered stay is 20 days. When you schedule your visit, please ask your Norwood Pines Alzheimer's Care Center staff member to explain how the Medicare process works, and when co-pays will need to be paid (starting on days 21—100). Then you will be fully aware of the possible expenses that could be incurred should rehabilitation take longer than anticipated.
  • Does the family have input in decision-making processes?
    Yes. The family can play an integral part of our residents’ rehabilitative success, and it is extremely helpful if they are present during the Care Plan Meeting.
  • Can family members attend the facility’s internal planning meetings?
    Yes. After a resident checks in, a Care Plan Meeting is scheduled within 14 days. This meeting involves the resident, family members, our Dietary Supervisor, Activities Director, and our Social Services Director, who acts as our resident advocate. For more information about what is discussed at the Care Plan Meeting, click here.
  • What happens if our family has differences of opinion with staff or management?
    Our Social Services Director is our resident advocate and your direct contact for questions or concerns. Contact us should you have any issues.
  • What are your policies and procedures for dealing with “difficult” residents?
    When a resident arrives, we carefully evaluate their state of mind, check in with them regularly to monitor their moods, and place them in a room and environment where they feel safe, secure, and, in the case of more challenging residents, listened to! We understand that the time spent here is not their home, but we do our best to accommodate everyone, trying to make it “as close to home” as possible.
  • Is there an individualized plan for resident care or is it preset?
    An individualized "Care Plan" is developed for each and every resident. Nothing is cookie-cutter about it! And for residents with Alzheimer's, we understand that every person experiences memory loss differently. Norwood Pines is flexible when it comes to meeting each resident's needs, as we carefully craft a Care Plan for your success.

Care Plan FAQs

  • When Does the Care Plan meeting take place?
    The Care Plan meeting is scheduled within 14 days of admittance.
  • Who is in attendance?
    An interdisciplinary team attends, including the Social Services Director (resident advocate), Dietary Supervisor, Admissions Director, Rehabilitation Director, Activities Director, resident, and family.
  • What happens during the Care Plan meeting?
    Every level of resident care is addressed, including detailed questionnaires on physical and mental assessments, medical history, family history, which rehab modalities will be used, clinical health status, dietary needs, preferences, allergies, in which activities the resident participated and which are currently recommended, cultural needs, and length of anticipated care.
  • Does the Care Plan ever change once it’s written?
    Residents are under constant evaluation by the interdisciplinary team, and if any unforeseen changes should occur in the resident, adjustments to the Care Plan are made.